Team Assessment tool helps consolidate organisational core values
UNHCRUNHCR, the UN Refugee Agency, is a global organization dedicated to providing life-saving assistance for people forced to flee conflict and persecution. nThe UNHCR Sub-Office Hong Kong was established in 1979 and promotes the cause of persons of concern in HKSAR and focuses on three key areas of Protection, Comprehensive Solutions and Private Sector Partnerships.
UNHCR Hong Kong wanted to bring the team together and reflect on some organisation core values that are included in their code of conduct: trust, resilience and innovation. They wish to go through experiential learning to practice the behaviours they want to foster in the organization. The Team Assessment Tool allowed them to reflect on how the team worked around such values and to come up with an action plan to bring back into their daily operations.
Objectives
- Reunite everyone in a meaningful experience
- Drive team spirit
- Assimilate the values of the UNHCR Code of Conduct into daily operations
- Achieve a value-driven ethical behaviour
Challenges
- Understand how the values Trust, Resilience and innovation should be incorporated into the teams’ dynamic
- Take actionable steps towards values assimilation
Solutions
- UNHCR used the Team Assessment Tool after their team building activity, which acted as a debrief to reflect on how:
- The team works together
- What are the areas of improvement
- How the values and integrated into the teamwork
- The teams evaluated their work based on the core values trust, resilience, innovation and Rated the competencies around each value
- Came up with a list of actionable ideas on how to improve their performances
Results- All participants have been involved in the Code of Conduct values
- The tool provided a rare opportunity to involve the whole team into rating their performance
- The team now have tangible actions and ideas to take forward
- The report generated will be a useful guide for the organisation to work on values assimilation
Reinforcing the Code of Conduct
The Code of Conduct is very important to an organisation such as UNHCR, and participants have been used to incorporate it within their work. The objective was to reinforce it and introduce its new elements in a fun way. The team building activity chosen by UNHCR already referenced the values of Trust, resilience and innovation, but the Team Assessment Tool really helped the team to came up with actionable ways to incorporate such values into their operational work.
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Extensive storyboard planning for optimal output
The storyboards started from a good place because the participants were familiar with the Code of Conduct and each team received a different theme based on the values.
The event marshals were briefed thoroughly towards the key objectives and key elements of the Code of Conduct so that they were very aligned with it. That enabled them to guide the participants towards being more original and serious with the storyboard process. The facilitator and event marshals also encouraged the teams to get thinking creatively along the lines and opened up space for dialogue to brainstorm and discuss the storyboard they were going to use for their ultimate trailer. The linkage with the themes was very strong for each team.
To conclude, the winning video was voted by all the participants. Before displaying each video trailer, the facilitator reminded everyone what the theme was for each video so that the participants could all be aware of what to look out for, as that could influence their vote. During the voting, the teams were very supportive of each other and genuinely impressed by what the other teams had produced. The winning team was showered with compliments and a round of emoji applause.
“It was a great initiative to reconnect the APAC Crédit Agricole CIB finance teams in APAC,” said the spokesperson. The output was impressive, the videos can be referred to throughout the year, can be used again to reinforce the Code of Conduct values.
Keys to success
One of the main challenges was to continuously engage the participants for up to four hours. This seemed like a long time, but in the end, it was very achievable as there was a gamut of space for dialogue, creativity and commitment towards the storyboard planning.
The facilitator and event marshals were able to involve the teams with the values they had to incorporate and encourage them to think out of the box. The participants were able to engage with the process to work closely together as they understood the concept very clearly. The teams demonstrated excellent project management skills, creativity and innovation, and cooperation.
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